Lead Social Care Specialist (Bilingual; Spanish preferred)

Care Advisors

Care Advisors

Chicago, IL, USA
Posted on Saturday, October 21, 2023
Position: Bilingual Lead Social Care Specialis

Location: (Hybrid)

Status: Full-Time, Permanent

Reports To: Social Care Manager

Salary: Commensurate with experience

About Us

CareAdvisors is a healthcare technology company helping patients get access to the healthcare and social service benefits they need. We do this by disrupting and innovating on inefficient processes within the healthcare space.

About The Role

We are looking for a highly experienced Bilingual Social Care Team Lead with a background in Population Health, Network Development, or Complex Case Management experience. Preferably, you are Bilingual-Spanish. In this role, you will manage your own caseload and will collaborate with leadership to support the development of models or workflows which improve patient health outcomes. You will also provide leadership in a team setting and support the day to day of our social care programming. Additionally, you will collaborate with leadership on reporting and ensuring that the team is meeting their daily & monthly goals.

This is a very hands-on leadership position and requires deep knowledge of Population Health, Complex Case Management, or Network Development. In this role, you will become a trusted subject matter expert to the team.


  • Bachelor's or Master’s Degree in Health Care Administration, Business, Psychology, Counseling, Social Work, or other related field
  • Licensed clinician (LSW, LPC, LCSW, LCPC, LCP) preferred
  • Bilingual communication is required; strong preference for Spanish-language communication
  • 3+ years of experience working in an Accountable Care Organizations (ACO), Clinically Integrated Networks (CIN), Managed Care Organization (MCO), or provider organization that was compensated under advanced payment model (APM) contracts
  • 2+ years of leadership/management experience
  • Experience with housing, transportation, food insecurity, or other social benefits enrollment and eligibility would be a major plus
  • Good judgment in maintaining responsibilities of the position in advocating for the best interest of clients served
  • Ability to work effectively with diverse individuals and groups
  • Strong interpersonal and social skills with an ability to collaborate with a variety of individuals from a wide range of professional and personal backgrounds
  • Pass a pre-employment drug screen and random drug screens and maintain emotional control, and professional composure at all times
  • Must have access to a vehicle, proof of insurance and valid driver’s license to perform essential job functions
  • Must have intermediate to advanced computer skills
  • Strong oral and written communication skills

Main Responsibilities

  • Provide guidance and support to Case Coordinators on day-to-day responsibilities & goals and metrics tracking
  • Model empathetic and compassionate leadership and positive team-building skills
  • Support the development and continual improvement of clinical and non-clinical operations and workflows to ensure the highest levels of performance and customer satisfaction
  • Assist in developing external relationships to strengthen new and existing relationships
  • Create & foster an inspiring team environment with an open communication culture
  • Help plan, lead, and coordinate (e.g. agenda preparation, supplemental material development, etc.) daily, weekly, and monthly internal and external meetings
  • Act as a subject matter expert on complex case management to the team
  • Collaborate with leadership to establish and/or update workflows
  • Ensure that follow up is completed with both the client and referral entity to ensure the completion of services
  • Work collaboratively with our Social Care Manager to develop community outreach strategies, and network development strategies to aid in expanding access to our services
  • Leverage your in-depth knowledge of population health, complex case management, or network development and all available services and stay informed about policy and procedure changes
  • Manage your own caseload of high to low acuity cases through communication with patients and caregivers, documentation in EHR systems, data entry, maintenance and reconciliation
  • Performs other related duties as assigned

At Care Advisors we value diversity and endeavor to treat everyone with respect, no matter their age, gender, race, ethnicity, or sexual, cultural or ideological preferences.

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