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Associate Social Care Specialist

Care Advisors

Care Advisors

Chicago, IL, USA
Posted on Saturday, October 21, 2023
Role: Associate Social Care Specialist

Role Type: Full-time, Permanent

Location: Hybrid + Local Travel

Reports To: Social Care Manager

Salary: $40,000 - $50,000 commensurate experience

About Us:

CareAdvisors is on a mission to improve healthcare equity in the U.S. We are a fast-moving, minority-owned technology company that helps millions of individuals gain rapid access to healthcare and social service benefits by automating the manual processes taken on by healthcare providers. Our technology enables healthcare organizations to reduce uncompensated care costs and delays in treatment and payments. Join us in our urgent mission to break down barriers to care for our vulnerable and underserved communities!

About the Role:

CareAdvisors is looking for an experienced, bilingual Social Care Specialist to join our growing team. In this role you will be able to support our programming with key client-partners. The best fit for the role will have deep knowledge of social service benefits and the enrollment process, particularly with SNAP and public housing services. Overall, the ideal candidate will bring the following to the role:

Main Responsibilities:

  • Answer the helpline in a compassionate and professional manner.
  • Manage helpline calls through communication with patients and caregivers, documentation in Epic, and data entry, maintenance and reconciliation.
  • Offer information and appropriate referrals to community services using warm handoffs when possible.
  • Clearly and effectively communicate with Spanish-speaking members (verbal and written).
  • Return voicemail and emails from participants and community partners.
  • Work collaboratively with the team to establish a formalized referral process to engage clients across partner agencies.
  • Provide navigation across sectors and providers to ensure coordination and service access/completion for all participants.
  • Responsible for pre-screening clients for eligibility, application assistance, information dissemination to clients and staff of partner organizations, following up with clients, and data tracking.
  • Educate clients about the programs and the follow-up needed to successfully enroll.
  • Act as a primary contact and coordinate closely with referring providers.
  • Complete follow-up with both the client and referral entity to ensure the completion of services.
  • Work collaboratively with leadership to provide in-person outreach at events and expand community knowledge of available resources/services.
  • Collaborate across program partners to identify community resources to assist with eligible individuals.
  • Develop in-depth knowledge of government benefits and all available services and stay informed about policy and procedure changes.
  • Participate in internal meetings to stay informed of program developments and issues.
  • Keep impeccable notes on client communication and follow up with referral sources through our internal platform.
  • Meets with team lead for regularly scheduled supervision and attend scheduled team meetings.
  • Completes statistical data and required paperwork in a timely manner.
  • Performs other related duties as assigned.

Main Requirements:

  • Bachelor’s in Human Services or related field or commensurate experience.
  • Fluent: English/Spanish (required).
  • 1+ years of relevant experience in the social service field.
  • Resident of one of the targeted communities strongly preferred (60651 & 60639).
  • Housing, government benefit applications and complex case management is a plus.
  • Able to respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
  • Good judgment in maintaining responsibilities of the position in advocating for the best interest of clients served.
  • Must have access to a vehicle, proof of insurance and valid driver’s license.
  • Basic computer skills and comfortable learning new technologies.
  • Strong verbal and written communication & interpersonal skills.
  • Strong time management skills.
  • CPR/First Aid certification (ideal).
  • Able to pass a pre-employment drug screen and random drug screens

At Care Advisors, we value diversity and endeavor to treat everyone with respect, no matter their age, gender, race, ethnicity, or sexual, cultural or ideological preferences.

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