Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

LinkedIn’s Sales Solutions team is dedicated to changing the world of sales with Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.

As a people manager in our Global Accounts Customer Success organization, you will lead a team of CSMs (Customer Success Managers) focused on maximizing customers’ value realization following their investment in LinkedIn Sales Navigator.

This role requires individuals with a passion for customer success; with strong business acumen, expertise in global accounts renewal and growth strategies, who are great at developing others and building relationships with customers and internal stakeholders; and understand the importance of prioritizing talent will succeed in this role. We are looking for candidates who demand excellence of themselves and others every day, who have a track record of strong operational excellence, driving accountability and results, and who are a great communicators.

Responsibilities:

• Manage and coach a team of 5-9 CSMs to achieve individual and team KPIs, related to activation, adoption, value realization, renewal and growth, delivering quantifiable outcomes for our customer and the LinkedIn business
• Provide the team with thought leadership, coaching, conducting one-on-one, and performance appraisals.
• Build a strong customer success team through both external hiring and internal talent/skill development.
• Partner closely with regional Sales leaders and the Customer Success leadership team in prioritizing key .
• Participate in customer-facing work and demonstrate by example the ability to influence, drive outcomes, and account strategy.
• Maintain a deep understanding of LinkedIn solutions and ensure product expertise among team members.
• Driving change across the team and leading global initiatives that will support innovation, effectiveness and efficiency gains.
• Utilize LinkedIn, client and other data to derive insights and use these to ensure achievement of the teams’ goals related to customer health improvement, new product rollouts success, and other key metrics.
  
  
  

Qualifications

Basic Qualifications:

• 5+ years of sales, consulting or professional services experience.
• 3+ years' experience leading distributed services teams, CS teams, or sales.
  
  
  

Preferred Qualifications:

• Experience leading teams accountable for activation and adoption of SaaS software.
• Proven track record of operational excellence and strong execution, combined with strategic thinking. Prioritization skills as well.
• Strong interpersonal and communication skills as well as team work mentality.
• Teamwork mentality
• Attention to details, excellent organization, project management and time management skills.
• Strong ability to derive insight from data, build a story, and deliver on actionable strategies based on the analysis.
• Adaptable at thriving in a fast-paced and demanding environment.
• Suggested Skills
• Strategic thinking
• Operational excellence
• Communication skills
• Stakeholder engagement
• Leadership
  
  
  

Additional Information

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.