Mobile Associate

Instant Teams

Remote

USD 18-23 / hour + Equity

Posted on Sep 5, 2026

Apply now

Mobile Associate

T-Mobile US

Work Type

Full Time

Work Setting

Hybrid

Auburn, Alabama...

Auburn, Alabama

Hourly

$18.00 - $23.00 / Hr

This position offers a base salary plus additional bonus opportunities.

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Job Summary

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital r

Salary + Bonus

This position offers a base salary plus additional bonus opportunities.

Salary

$18.00 - $23.00 / Hr

Bonus

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Why Work Here

Pet Insurance

Wellness Programs (Physical and/or Mental)

PCS/Military Leave Policy

Tuition reimbursement

Career development training

Child care assistance

Adoption assistance

Fertility treatment coverage

Equipment Provided

We bring the remote opportunity—and the equipment. This role includes all the tools you need to succeed, sent straight to your door.

Instant Job Insights

Reactive Customer Support Proactive Customer Engagement

Individual Problem-SolvingCollaborative Issue Resolution

Specialized Product KnowledgeBroad Product Understanding

Structured Training ProgramsSelf-Directed Learning

Work Mainly With Direct Peer TeamWork Broadly Across Departments

Must Haves for Success

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