Instant Teams is building out a large, dynamic, fully remote standby team that will help make a difference in communities affected by natural disasters! This is an incredible opportunity for you to put your remarkable skills to use. We’re proud to offer these roles that allow you to contribute to national resilience and emergency response. We are hiring a team of Real Time Adherence Specialist to support 24/7 coverage across our team.

Important information about this position:

• We’re actively building our team now—so when the call for support comes, we’re ready to respond immediately
• By joining early, you’ll be on-call for activation the moment a national response is needed. It’s preparation with purpose—and your chance to be part of something bigger
  
  

Why this role will excite you:

✔ Fully Remote

✔ Mission-Driven Work: This isn’t your average job. You’ll be stepping into a role that directly supports

people in times of need, helping them navigate critical services and federal assistance.

Your Availability Matters—Here’s Why:

• To respond quickly when support is needed, we rely on accurate availability from our team. You’ll be asked to keep your availability current through your profile or monthly check-ins—whether you're open to full-time or part-time roles. Staying updated helps us match you to the right opportunities fast when it counts most
• Due to federal contract mandates, U.S. citizenship is required for this position
• Equipment is BYOD initially but the client will provide equipment for the duration of the temporary project
• Must be able to pass a Department of Homeland Security background check upon activation
  
  

Instant Teams is looking for a Real Time Adherence Specialist to join our dynamic contact center operations team!

In this role, you’ll help ensure staffing and service levels stay on track with client expectations. You’ll monitor intraday performance, resolve scheduling issues, and keep operations running smoothly. This isn’t just about schedules, it’s about driving efficiency and giving agents what they need to perform at their best. If you’re detail-oriented, quick to act, and thrive in fast-paced environments, this role is for you.

Main Responsibilities:

• Create and distribute accurate, timely agent schedules to support optimal coverage
• Process intraday updates, corrections, and exceptions for time off and absences
• Monitor real-time metrics—including call volume, service levels, and agent availability—to identify and address unusual activity
• Detect and escalate abnormal scheduling issues to ensure rapid resolution
• Open, track, and coordinate trouble tickets, escalating technical or operational issues as needed
• Generate and deliver both standard and ad hoc reports on workforce availability and effectiveness
• Proactively resolve agent availability concerns through direct communication via phone, messaging platforms, and collaboration with the command center
• Provide continuous real-time updates and actionable insights to operational teams throughout the day
  
  

Qualifications:

• High school diploma or GED required
• Minimum 1 year of experience in a call center environment, ideally in Workforce Management or real-time analysis
• Strong written and verbal communication skills in English (B2 level or higher)
• Proficient in Microsoft Excel, including the ability to create and analyze Pivot Tables
• Skilled at multitasking while meeting deadlines in a fast-paced environment
• Highly detail-oriented with strong organizational abilities
• Results-driven, with a proven ability to meet performance expectations
• Quick learner and proactive self-starter who thrives in dynamic settings
  
  

Position Details:

• Pay Rate: $23.00/hour
• Schedule entails 24/7 shift coverage when activated:
• Days: Availability between the hours of 6am - 8pm EST
• Nights: Availability between the hours of 8pm - 6am EST
• Start Date:
• This is a standby list to be activated when a natural disaster strikes. When a natural disaster strikes, we will submit our activation list. Everyone on this list will undergo a background check through the Department of Homeland Security. This will take approximately 3-7 days. Once cleared, you will be notified of your start date.

Due to the temporary nature of this position we are unable to provide benefits for this role.

Location Restrictions:

Due to specific location requirements, we are NOT able to hire from the following locations:

• Alaska
• California
• Denver, CO
• Hawaii
• Illinois
• Maryland
• Massachusetts
• Minnesota
• Missouri
• Montana
• Nebraska
• Rhode Island
• Vermont
• Washington
• OCONUS
  
  

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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Notes

Other Duties

This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)

EEO and Harassment Statement

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

About Us

As a customer experience (CX) marketplace, Instant Teams partners with nation's top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.

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