Instant Teams is currently hiring a Short-Term Disability Case Manager! In this remote position, you will make timely, accurate, and customer-focused Short-Term Disability and/or Absence Management claim decisions and appeals.

• Makes timely, accurate, and customer-focused STD and AM new and ongoing claim decisions; reaches out to obtain relevant clinical, vocational, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents and renders the claim decision as quickly as possible
• Documents the claims system accurately and comprehensively; prepares, updates, and utilizes a claims management plan to attain the most appropriate outcome; remains in full compliance with regulatory requirements; demonstrates an above-average level of proficiency in product and claims administration techniques; remains fully compliant with operational standards; meets or exceeds claims team operational metrics
• Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence; anticipates customers’ needs and takes action as appropriate
• Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence
• Performs other related duties as required
  
  

MUST-HAVES

• High School Diploma (Bachelor's Degree preferred)
• 1-2 years of job-related claims experience
• Preferred demonstrated proficiency in product-specific areas of STD, LTD, or AM as well as federal and state regulations governing these products and services
• Familiarity with disability claim management concepts
• Good understanding of medical terminology/pathology/anatomy
• Articulate verbal and writing skills, decision-making, meeting deadlines, and working with confidential information
• Moderate skills with Microsoft Office and other software applications
• Customer service skills
• Stress tolerance
• Math skills
• Ability to multitask and prioritize
• Have a high level of attention to detail
• Work under pressure
• Confidence to make claim decisions
• Results-driven
• High attention to departmental/company procedures/practices
  

TRAINING

• Monday - Friday
• 8am - 5pm EST
• 8 weeks
  

Pay Rate:

• $25 per Hour
  
  

Start Date:

• Mid-September 2025
  
  

Benefits

• Equipment is provided.
  
  

Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Illinois, Massachusetts, Montana, New Hampshire, Rhode Island, Seattle WA, and Washington DC

• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.