DAY IN THE LIFE

Instant Teams is seeking a detail-oriented Customer Service Coordinator to join our team. If you thrive in a fast-paced environment, excel at multitasking, and have a proven track record in administrative roles, we want to hear from you!

The Role. As a Customer Service Coordinator, you will play a pivotal role in our operations. Working closely with our VP, Brand and CX Coordinator your primary responsibilities will include:

• Engaging with clients via email or their chosen medium for communication
• Coordinating and scheduling BEI technicians efficiently through Gmail and Salesforce
• Keeping client information and touchpoints current in Salesforce
• Maintaining transparent communication with department managers, staff, and clients
• Collaborate with service technicians to generate invoices and quotes, and ensure timely cash collection
• Addressing client complaints and inquiries promptly and satisfactorily
• Collaborating with cross-functional teams to ensure brand alignment specifically within the client service and client-facing aspects of the enterprise
• Conducting inbound customer service, dispatch, follow-up and billing for HVAC repair work
• This is a new role that will be created and expanded as the business grows! This is a 1 year contract with potential for permanent employment for the right opportunity!
  
  

MUST HAVE

The Skill Set. Good to have, but not required:

• 2+ years of administrative experience
• 1+ year of scheduling or dispatching experience
• Advance customer service and communication skills (written and verbal)
• High attention to detail with the ability to complete tasks and follow through
• Strong prioritization and organizational skills
• Success in working efficiently in a fast-paced environment
• Proficiency in Google Workspace and Salesforce is a plus
• No prior knowledge or experience working in HVAC is required
  
  

TRAINING

To be discussed within the interview process.

Benefits

Due to the temporary nature of this position no benefits are provided.

Equipment is provided!

Pay rate: $18.00/hour

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Notes

Other Duties

This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)

EEO and Harassment Statement

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

About Us

As a customer experience (CX) marketplace, Instant Teams partners with nation's top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.

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