Instant Teams is looking for Customer Care Advocates to join a new and exciting team. These Remote Team Members (RTMs) will process routine and complex inquiries to provide high-quality service to internal and external customers. Customer Care Advocates will provide quality service and support while fielding insurance-related questions via inbound phone calls. This opportunity is 100% remote and equipment is provided. Employment is contingent upon successful completion of a background check.

• Handles inquiries involving group life, disability, and absence including claims, medical underwriting, and continuation of coverage
• Handles first notices of loss for group life, disability and absence claims via telephone and non-phone channels of work
• Interacts with internal/external business partners, including insureds and claimants
• Meets established departmental quality, service, phone metric, and productivity objectives
• Prepares documents, communications and other materials using established formats and standard software
• Resolves standard and complex inquiries and problem, escalating as needed
• Follows procedures to ensure adherence to the company's risk and compliance policies
• Provides feedback and recommendations to the team to improve the quality of customer care
• Performing other duties as assigned
  
  

Must Haves:

• Proficiency with windows-based software applications and MS Office Suite products including Excel, PowerPoint, and Word
• 6 or more months of contact center or customer service experience or an equivalent combination of education and experience
• Detail oriented with the ability to mentally and tactically handle or resolve issues
• Data Entry
• Ability to operate and navigate multiple operating systems while speaking, actively listening and processing what is being discussed is a plus
  
  

Training:

• 5 weeks
• Monday - Friday, 9:00 am - 5:00 pm EST
• Training is 100% mandatory and no time off will be approved
  
  

Post-Training:

• Monday - Friday 4pm - 8pm EST
  
  

Benefits:

2024 Employee Benefits

• Equipment Provided
  
  

Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, Alaska, Guam, Montana, Puerto Rico, Rhode Island, and Hawaii.

• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire
  
  

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Notes

Other Duties

This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)

EEO and Harassment Statement

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

About Us

As a customer experience (CX) marketplace, Instant Teams partners with nation's top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.

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