Do you have a curious mindset and love to troubleshoot problems? Are you interested in the opportunity to learn new skills that will enable you to make an impact in your work environment? If so, then Instant Teams' Technology Specialist role should be a great fit.

You will be in charge of completing deliverables to meet the client’s highest expectations while constantly learning about Defined Contribution plans and our tools. You will get to do all of this while interacting and working in-person and virtually with colleagues from our offices all over the world.

Pay: $30/hour

Benefits: 2025 Employee Benefits

Schedule:8:30am - 5pm CST | Monday - Friday

Job Responsibilities

• Test and troubleshoot proprietary software along with presenting findings
• Problem solve issues found by clients and use Alight’s tools to fix the situation
• Ask questions, dig deep into the issues, analyze what is really going on
• Learn what DC is all about through developing an understanding of clients, best practices, and the standard delivery model
• Determine results, document defects, and resolve client system issues that may arise
• Work with practice support to resolve issues and enhancements which require additional support
• Consult and coordinate with customer care
• Provide status updates of assigned work, raise risks with meeting deliverables, and notify manager of available capacity
• Collaborate with colleagues across Client Delivery and Operations teams, ensuring quality in delivery
  
  

Knowledge and Expertise

• 6 months or greater experience with software systems configuration analysis and testing
• Any prior experience with Alteryx, SAS or SQL is a plus
• Mid-level to proficient comprehension in Excel and knowledge of software development life cycle
• Knowledge of defined contributions is a huge plus
• Strong ability to learn through formal and on the job training
• Organized with ability to prioritize work and adjust to change efficiently and thoughtfully
• Effective written and oral communication skills and ability to convert technical language into everyday language
• Strong logical and mathematical thinker who enjoys structure and rules, but also has a desire to think outside the box and improve process efficiency
  
  

Training

• Within normal business hours | 8:30am - 5pm CST | Monday - Friday
• On the job - some systems education and shadowing
  
  

Requirements

• Bachelor’s degree in Mathematics, Computer Science, Actuarial Sciences, Informatics, Finance, Economics, MIS
• If no Bachelor's degree, 5 or more years of equivalent work experience in an analytical area
• Advanced analytical and critical thinking skills with a curious mindset
  
  

Due to specific position requirements, we cannot hire from the following locations for this opportunity: Oconus, California, Washington D.C., Illinois, Iowa, Montana New Hampshire, and Rhode Island

• Due to the nature of this position, US citizenship is required. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire
  
  

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Notes

Other Duties

This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)

EEO and Harassment Statement

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

About Us

As a customer experience (CX) marketplace, Instant Teams partners with nation's top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.

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