Position: Senior Social Care Team LeadLocation: (Hybrid)Status: Full-Time, PermanentReports To: Social Care ManagerSalary: Commensurate with experience About UsCareAdvisors is a healthcare technology company helping patients get access to the healthcare and social service benefits they need. We do this by disrupting and innovating on inefficient processes within the healthcare space. About The RoleWe are looking for a highly experienced Social Care Team Lead with Population Health, Network Development, or Complex Case Management experience. In this role, you will collaborate with leadership to strategize on and develop models or workflows which improve patient health outcomes, you will also lead a team on the day to day of our social care programming, manage reporting and ensure that your team is meeting their goals, and manage your own small caseload.This is a very hands-on leadership position and requires deep knowledge of Population Health, Complex Case Management, or Network Development. In this role, you will become a trusted subject matter expert to your team. Qualifications

• Bachelor's or Master’s Degree in Health Care Administration, Business, Psychology, Counseling, Social Work, or other related field
• Licensed clinician (LSW, LPC, LCSW, LCPC, LCP) preferred
• 3+ years of experience working in an Accountable Care Organizations (ACO), Clinically Integrated Networks (CIN), Managed Care Organization (MCO), or provider organization that was compensated under advanced payment model (APM) contracts
• 2+ years of leadership/management experience
• Experience with housing, transportation, food insecurity, or other social benefits enrollment and eligibility would be a major plus
• Comfortable communicating in Spanish (ideal but not required)
• Good judgment in maintaining responsibilities of the position in advocating for the best interest of clients served
• Ability to work effectively with diverse individuals and groups
• Strong interpersonal and social skills with an ability to collaborate with a variety of individuals from a wide range of professional and personal backgrounds
• Pass a pre-employment drug screen and random drug screens and maintain emotional control, and professional composure at all times
• Must have access to a vehicle, proof of insurance and valid driver’s license to perform essential job functions
• Must have intermediate to advanced computer skills
• Strong oral and written communication skills

Main Responsibilities

• Lead a small team of Case Coordinators on day-to-day responsibilities & goals and metrics tracking
• Model empathetic and compassionate leadership and positive team-building skills
• Develop and oversee and continually improve clinical and non-clinical operations and workflows including those related to analytics & reporting, compliance, and finance; to ensure the highest levels of performance and customer satisfaction
• Assist in further managing & developing external relationships
• Create & foster an inspiring team environment with an open communication culture
• Plan, lead, and coordinate (e.g. agenda preparation, supplemental material development, etc.) daily, weekly, and monthly internal and external meetings
• Act as a subject matter expert on complex case management and/or population health
• Collaborate with leadership to establish and/or update workflows
• Ensure that follow up is completed with both the client and referral entity to ensure the completion of services
• Work collaboratively with our Social Care Manager to develop community outreach strategies, and network development strategies to aid in expanding access to our services
• Collaborate across partners to identify community resources to assist patients
• Leverage your in-depth knowledge of population health, complex case management, or network development and all available services and stay informed about policy and procedure changes
• Complete statistical data, reporting, and/or required paperwork on a timely manner
• Manage your own small caseload of moderate to complex cases through communication with patients and caregivers, documentation in EHR systems, data entry, maintenance and reconciliation
• Performs other related duties as assigned

At Care Advisors we value diversity and endeavor to treat everyone with respect, no matter their age, gender, race, ethnicity, or sexual, cultural or ideological preferences.Powered by JazzHRDPU3z5dlfe